Man with Van Slade Green Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Slade Green provides removal, transport and related services to domestic and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below:
1.1 "Company" means Man with Van Slade Green, the provider of the removal and transport services.
1.2 "Customer" means the individual, business or organisation that makes a booking or uses the services of the Company.
1.3 "Services" means any man and van, removal, relocation, delivery, collection, loading, unloading, packing assistance, or related services provided by the Company.
1.4 "Goods" means any items, belongings, furniture, equipment, or materials transported, handled or stored by the Company on behalf of the Customer.
1.5 "Service Area" means the geographical areas in which the Company offers its services, including Slade Green and surrounding locations within the United Kingdom.
1.6 "Contract" means the agreement between the Company and the Customer for the supply of Services, incorporating these Terms and Conditions and any written or verbal confirmation issued by the Company.
2. Scope of Services
2.1 The Company provides man and van and removal services for household and commercial moves, single-item and multi-item transport, and related assistance within its Service Area and to other UK destinations as agreed.
2.2 The exact nature and scope of the Services will be as agreed at the time of booking, including the number of staff, size of vehicle, estimated duration, and any specific requirements notified to and accepted by the Company.
2.3 The Company reserves the right to refuse the transport of any Goods which, in its reasonable opinion, are hazardous, illegal, excessively heavy, unsafe to handle, not properly packed, or otherwise unsuitable for transport.
3. Booking Process
3.1 Bookings may be made through the Company’s accepted booking channels as advised from time to time. A booking is only confirmed once the Company has accepted the request and provided confirmation of the date, time, and key details of the Services.
3.2 When making a booking, the Customer must provide accurate and complete information, including:
a) Collection and delivery addresses.
b) Access details at each address, including parking restrictions, stairs, lifts, or other factors affecting the move.
c) An accurate description and approximate quantity of the Goods.
d) Any special handling requirements or fragile items.
e) Preferred date and time for the Services.
3.3 The Company will rely on the information provided by the Customer. If the information is inaccurate or incomplete, the Company may adjust the quoted price, require additional staff or vehicles, or in some cases decline or postpone the Service.
3.4 All bookings are subject to availability. During busy periods, specific times or dates cannot be guaranteed until confirmed by the Company.
4. Quotes and Pricing
4.1 The Company may provide an estimate or fixed quote based on the information supplied by the Customer. Unless expressly stated as a fixed price, any quote given is an estimate and may vary if the actual work differs from the information supplied.
4.2 Pricing may be based on hourly rates, fixed fees, distance, the number of staff, or a combination of these factors. The basis of the charge will be communicated to the Customer at the time of booking.
4.3 Additional charges may apply for:
a) Waiting time caused by delays outside the Company’s control.
b) Additional Goods or rooms not originally declared.
c) Extra labour due to poor access, long carry distances, or additional stairs.
d) Work carried out outside normal operating hours if this was not anticipated at the time of booking.
4.4 Any change requested by the Customer to the booking details, including date, time, addresses, or scope of work, may result in a revised quote or additional charges.
5. Payments
5.1 The Company may require a deposit to secure a booking. Details of any deposit, including whether it is refundable, will be communicated at the time of booking.
5.2 Unless agreed otherwise in writing, payment of the remaining balance is due immediately upon completion of the Services or in accordance with any prior arrangement confirmed by the Company.
5.3 The Company accepts the forms of payment that it notifies to the Customer as being accepted from time to time. The Customer is responsible for ensuring that payment can be made in full when due.
5.4 For commercial or account Customers, payment terms may be agreed separately. If payment is not received by the agreed due date, the Company may suspend further Services and may charge interest on late payments at the maximum rate permitted by applicable UK law.
5.5 All prices are given in pounds sterling unless otherwise stated. Any applicable taxes will be included or identified as required by law.
6. Cancellations and Amendments
6.1 The Customer may cancel or amend a booking by giving notice to the Company through the same or another accepted communication method used for booking.
6.2 If the Customer cancels the booking, the following may apply unless otherwise stated by the Company:
a) If cancellation is made with more than 48 hours’ notice before the scheduled start time, any deposit paid may be refundable at the Company’s discretion, after deduction of any reasonable administrative costs.
b) If cancellation is made with 24 to 48 hours’ notice, the Company may retain part or all of the deposit and may charge a cancellation fee to cover reasonable costs and lost opportunities.
c) If cancellation is made with less than 24 hours’ notice or on the day of the Service, the Company may charge up to 100 percent of the estimated or minimum booking value.
6.3 Rescheduling is subject to availability and may incur an administration or rescheduling fee, especially where short notice is given.
6.4 The Company reserves the right to cancel or postpone a booking due to circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdowns, staff illness, accidents, or safety concerns. In such cases, the Company will offer to reschedule the Service or provide a refund of any deposit paid, but will not be liable for any indirect or consequential losses.
7. Customer Responsibilities
7.1 The Customer is responsible for:
a) Ensuring that adequate and legal parking is available for the Company’s vehicles at all relevant locations.
b) Obtaining any necessary parking permits or authorisations.
c) Ensuring safe and reasonable access to the property, including informing the Company of any restrictions, narrow passages, low ceilings, or other obstacles.
d) Properly packing and securing all Goods unless packing Services have been expressly agreed as part of the Contract.
e) Being present or represented at the collection and delivery addresses to provide instructions and sign any required documentation.
7.2 The Customer must not request or permit the Company’s staff to undertake any act that may be unsafe, illegal, or outside the agreed scope of Services.
8. Company Responsibilities
8.1 The Company will provide the Services with reasonable care and skill and in accordance with these Terms and Conditions.
8.2 The Company will use reasonable endeavours to adhere to agreed arrival and completion times, but such times are estimates only and cannot be guaranteed.
8.3 The Company will take reasonable care when handling and transporting the Customer’s Goods but cannot guarantee that minor scuffs, marks, or wear will not occur in the normal course of moving, particularly for used furniture or items with pre-existing wear.
9. Exclusions and Limitations of Liability
9.1 The Company’s liability for loss of or damage to Goods or property is limited as set out in this clause.
9.2 The Company will not be liable for:
a) Any loss or damage arising from the Customer’s failure to adequately pack, protect, or secure Goods, unless the Company has agreed to provide packing as part of the Services.
b) Damage to items that are inherently fragile, poorly constructed, already damaged, or not designed to be moved once assembled, including but not limited to flat-pack furniture that has been previously assembled.
c) Loss of or damage to cash, jewellery, watches, precious metals, stones, important documents, or items of exceptional value unless these have been specifically declared and accepted in writing by the Company prior to the move.
d) Any indirect, special, or consequential loss, including loss of profit, loss of opportunity, or loss of enjoyment.
9.3 The Customer must inspect the Goods and property as soon as reasonably possible after completion of the Services. Any apparent loss or damage must be reported to the Company within a reasonable period, and in any event no later than 7 days after completion of the Services, to enable the Company to investigate.
9.4 To the fullest extent permitted by UK law, the Company’s total liability for any claim arising out of or in connection with the Services, whether in contract, tort (including negligence) or otherwise, shall be limited to the lesser of:
a) The actual replacement or repair cost of the damaged Goods, taking into account age and condition; or
b) A maximum aggregate amount as may be specified by the Company from time to time or as required by applicable legislation.
9.5 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.
10. Waste and Environmental Regulations
10.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste disposal operator and will only remove and transport waste items where this has been expressly agreed and is lawful.
10.2 The Customer must not request the Company to dispose of hazardous, toxic, flammable, or regulated waste unless specific arrangements have been made and the Company has agreed to carry such materials in compliance with relevant legislation.
10.3 The Customer is responsible for ensuring that any waste presented to the Company for removal is lawful to transport and dispose of, and does not include prohibited items such as asbestos, chemicals, solvents, medical waste, or other dangerous substances.
10.4 Where the Company agrees to remove unwanted items, these will be taken to appropriate recycling, reuse, or disposal facilities in accordance with legal requirements and best practice, subject to any charges agreed with the Customer.
11. Insurance
11.1 The Company maintains such insurance cover as it considers appropriate for its operations, in accordance with applicable UK requirements.
11.2 The Customer remains responsible for arranging any additional insurance cover for Goods if they consider the Company’s liability limits insufficient for their needs.
12. Delays and Events Beyond Our Control
12.1 The Company will not be liable for delays or failure to perform any part of the Services where such delay or failure is caused by events beyond its reasonable control, including but not limited to extreme weather, traffic congestion, road closures, accidents, mechanical breakdowns, civil disturbances, or strikes.
12.2 Where possible, the Company will keep the Customer informed of any significant delays and will use reasonable endeavours to complete the Services as soon as reasonably practicable.
13. Complaints and Dispute Resolution
13.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be addressed promptly.
13.2 The Company will investigate any complaint and may request supporting information or evidence from the Customer. The Company will aim to respond within a reasonable timeframe and to resolve matters fairly.
13.3 Nothing in this clause affects the Customer’s statutory rights under UK consumer protection law, where applicable.
14. Personal Data and Privacy
14.1 The Company may collect and process personal information about the Customer for the purposes of handling enquiries, managing bookings, providing the Services, processing payments, and complying with legal obligations.
14.2 The Company will handle personal data in accordance with applicable UK data protection law and will not sell or share personal information with third parties except where necessary to deliver the Services or where required by law.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.
16.2 The failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.
16.3 The Contract is between the Company and the Customer only. No other person shall have any rights to enforce any of its terms.
16.4 The Company reserves the right to amend these Terms and Conditions from time to time. The version applicable to a particular booking will be the version in force at the time the booking is confirmed.
By proceeding with a booking or using the Services, the Customer confirms that they have read, understood, and agreed to these Terms and Conditions.
