Man with Van Slade Green Privacy Policy

This Privacy Policy explains how Man with Van Slade Green collects, uses, stores, shares, and protects personal data of its customers and prospective customers in the Slade Green area. It is intended to comply with the UK General Data Protection Regulation and related data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Man with Van Slade Green customers and prospective customers located in the Slade Green area who contact us, request a quote, book a service, or otherwise interact with us in relation to our man and van and related moving or transport services. It covers personal data collected through telephone contact, messaging, forms, and any other direct communication with us.

Data Controller

For the purposes of data protection law, Man with Van Slade Green is the data controller of the personal information it collects and processes about you. This means we determine the purposes and means of processing your personal data in connection with our services.

Personal Data We Collect

We may collect and process the following categories of personal data when you interact with Man with Van Slade Green:

Identification and contact details, such as your full name, address, service addresses for collection and delivery, and general location information relevant to the service.

Communication details, such as the date, time, and content of communications with you, including details of your enquiries, instructions, and feedback regarding our services.

Service and booking details, including the type of service requested, inventory details you provide relating to items to be moved or transported, preferred dates and times, access information for properties, and any special instructions you supply.

Billing and payment related information, such as billing name and address, payment status and amount. We do not store or process full payment card details ourselves if payment is made through a third-party payment processor.

Technical and usage data, which may include basic information about how you contacted us, such as the time of contact and general technical details, where relevant to arranging or providing the service.

How We Collect Your Information

We collect personal data directly from you when you make an enquiry, request a quote, book a job, provide instructions about a move, or communicate with us before, during, or after a service. This may be via telephone, messaging services, or forms you complete.

We may also receive limited information from third parties where this is necessary to provide services, for example if another person books a service on your behalf and provides your contact details or address.

Lawful Bases for Processing

We process your personal data only where we have a lawful basis under data protection law. The main lawful bases we rely on are:

Contract: We process personal data that is necessary to enter into or perform a contract with you, such as taking bookings, providing quotes, planning and carrying out moves, sending confirmations, and handling billing or customer service related to that contract.

Legal obligation: We may process certain information to comply with legal requirements, such as record-keeping, tax, or accounting obligations.

Legitimate interests: We process personal data where necessary for our legitimate business interests, provided your interests and fundamental rights do not override those interests. This may include managing our relationship with you, improving our services, maintaining security, and handling customer queries or complaints.

Consent: In limited cases where required by law, we may rely on your consent to process certain data. You can withdraw consent at any time, but this will not affect processing that has already taken place.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide our services, including responding to your enquiry, offering a quote, arranging and carrying out collections and deliveries, and managing your bookings.

To communicate with you, for example to confirm arrangements, provide updates about arrival times or changes, respond to questions, and address any issues or feedback.

To manage our business operations, including record-keeping, internal administration, improving service planning, and ensuring that vehicles and personnel are allocated appropriately.

To handle payments, including issuing invoices or receipts, processing payments via our chosen payment processors, and managing any related queries.

To comply with legal obligations and respond to lawful requests from authorities if required by applicable law.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet legal, accounting, or reporting requirements.

In general, we retain customer records, including basic contact and service details, for a period that allows us to handle follow-up queries, manage any disputes, and comply with tax and accounting rules. After the relevant retention period has expired, we will securely delete or anonymise your personal data so that it can no longer be associated with you.

Data Sharing and Processors

We may share your personal data with carefully selected third parties where this is necessary for the operation of our services or required by law. These third parties act either as data processors on our behalf or as separate controllers, depending on their role.

Examples of third parties we may share data with include payment processing providers that handle card or electronic payments on our behalf, and professional advisers such as accountants or legal advisers who assist in running our business.

Where we use third-party service providers as data processors, they are only permitted to process your personal data in accordance with our instructions and for the specified purpose. We put in place contractual safeguards to require them to protect your data and keep it secure.

We do not sell your personal data to third parties. We only disclose personal information where it is necessary, proportionate, and supported by a lawful basis.

International Data Transfers

Where any of our service providers are located outside the United Kingdom or the European Economic Area, we will take appropriate steps to ensure that your personal data is afforded an equivalent level of protection. This may include using standard contractual clauses approved by relevant authorities or ensuring that the destination country has been recognised as providing an adequate level of data protection.

Security of Your Personal Data

We take reasonable and appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include limiting access to personal data to those personnel and processors who have a business need to know and are subject to confidentiality obligations.

While we seek to protect your personal information, no transmission or storage system can be guaranteed to be completely secure. You should take care when providing your details and avoid sharing sensitive information that is not necessary for arranging your service.

Your Data Protection Rights

As a data subject, you have a number of rights under data protection law in relation to the personal data we hold about you. These rights apply to all Man with Van Slade Green customers in the Slade Green area, subject to any legal limitations or exceptions. Your rights include:

Right of access: You have the right to request confirmation of whether we process your personal data and to request a copy of that data, along with certain information about how we use it.

Right to rectification: You have the right to request that inaccurate or incomplete personal data we hold about you is corrected or updated.

Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and there is no other legal ground for processing.

Right to restriction: You may ask us to restrict the processing of your personal data in certain situations, such as while we verify the accuracy of the data or consider an objection you have raised.

Right to object: You may object to our processing of your personal data where we rely on legitimate interests as the lawful basis. We will stop processing unless we can demonstrate compelling legitimate grounds which override your interests, rights, and freedoms, or where processing is required for legal claims.

Right to data portability: In some cases, you may request that we provide your personal data in a structured, commonly used, and machine-readable format, and that we transmit it to another controller where this is technically feasible and where the processing is based on consent or contract and carried out by automated means.

Right to withdraw consent: Where we rely on your consent to process personal data, you can withdraw this consent at any time. This will not affect the lawfulness of processing prior to withdrawal.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we handle personal data. Any changes will apply from the date the revised policy is made available. We encourage you to review this Privacy Policy periodically so that you remain informed about how we use and protect your personal information.

Contact and Complaints

If you have any questions about this Privacy Policy or how Man with Van Slade Green handles your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the usual communication channels you use for our services.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your data protection rights have been infringed. We would, however, appreciate the chance to address your concerns directly before you approach the authority, so please consider contacting us first.