Privacy Policy - Man With Van Sladegreen

Last updated: June 2026

This Privacy Policy explains how Man With Van Sladegreen collects, uses, stores, shares, and protects personal data when providing moving, transport, loading, unloading, and related services. It applies to all Man With Van Sladegreen customers in the area, including anyone requesting a quote, making a booking, receiving a service, or communicating with us in connection with our removals and van services.

We are committed to handling personal data in a lawful, fair, and transparent manner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy should be read carefully so you understand what information we collect and the rights you have over your data.

1. Who We Are

Man With Van Sladegreen provides local moving and transport services. In the course of our work, we may act as the data controller for personal data collected from customers, prospective customers, suppliers, and other individuals who interact with us. This means we decide why and how your personal data is processed.

2. Personal Data We Collect

We only collect data that is necessary for delivering our services, managing business operations, and meeting legal obligations. The types of personal data we may collect include:

Identity information: your name, title, and, where relevant, business name.
Contact details: address, email address, and telephone number.
Service details: booking information, moving dates, collection and delivery addresses, item lists, access requirements, and service preferences.
Payment information: payment status, transaction records, invoicing details, and limited financial information needed to process payments.
Communication data: enquiries, complaints, feedback, and correspondence with us.
Usage and technical data: records of website or device interactions if you contact us online, including IP address and browser information where applicable.
Special category data: we do not usually collect special category data. If you voluntarily share such information, for example to explain access needs or health-related requirements, we will only process it where necessary and lawful.

We do not intentionally collect more information than we need. Please avoid sharing unnecessary sensitive details unless they are relevant to the service being provided.

3. How We Use Your Data

We use personal data for the following purposes:

to provide quotations, arrange bookings, and perform moving services;
to contact you about your service, including scheduling and service updates;
to manage payments, invoices, refunds, and records;
to respond to enquiries, complaints, and customer support requests;
to maintain business records and evidence of work completed;
to improve our services, operations, and customer experience;
to comply with legal, tax, accounting, and insurance obligations;
to prevent fraud, misuse, and unlawful activity.

We will never use your data in a way that is incompatible with the purpose for which it was collected.

4. Lawful Basis for Processing

We process personal data only where we have a valid lawful basis under UK GDPR. Depending on the situation, we rely on one or more of the following bases:

Contract: processing is necessary to provide a quote, arrange a booking, or deliver moving services you have requested.
Legal obligation: processing is needed to meet accounting, tax, record-keeping, or other legal requirements.
Legitimate interests: processing is necessary for our legitimate business interests, such as managing operations, improving services, handling disputes, and maintaining security, provided these interests do not override your rights and freedoms.
Consent: where we rely on your consent, for example for certain optional communications or the processing of particular sensitive information, you may withdraw consent at any time.

If we need to process special category data, we will identify a specific lawful condition and apply additional safeguards as required by law.

5. Sharing Your Data and Processors

We may share personal data with trusted third parties who help us run our business. These organisations act as processors when they process data on our behalf and under our instructions. They may include:

Payment processors: to handle card or electronic payments securely;
Accounting and bookkeeping providers: to manage invoices, financial records, and tax compliance;
IT and cloud service providers: to store data, manage communications, and maintain systems;
Customer administration tools: to support scheduling, messaging, and service management;
Insurance providers: where needed to manage claims or incidents;
Professional advisers: such as legal or accounting advisers when required;
Public authorities: where the law requires disclosure or where necessary to protect legal rights.

Where third parties act as processors, they are required to safeguard your information, use it only for authorised purposes, and comply with applicable data protection law. In some cases, a third party may act as an independent controller, for example where they determine their own purposes for processing. We only share the minimum amount of data needed for the relevant task.

6. International Transfers

In limited cases, your data may be processed outside the UK if a service provider uses systems or servers located elsewhere. Where this happens, we will ensure appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses, or equivalent protections recognised by law.

7. Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Retention periods vary depending on the type of data and the purpose of processing.

Customer and booking records: retained for the duration of the service relationship and for a reasonable period afterwards.
Financial and tax records: retained for the period required by law.
Correspondence and complaint records: retained long enough to resolve issues and evidence decisions.
Technical and security logs: retained for operational and security purposes only for as long as necessary.

When data is no longer needed, we will delete it securely or anonymise it where deletion is not immediately possible.

8. Data Security

We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration, or disclosure. These measures may include access controls, secure storage, password protection, staff confidentiality obligations, and data minimisation practices. While no system can be guaranteed completely secure, we work to maintain a level of security appropriate to the risks involved.

9. Your Rights

Under data protection law, you have a number of rights in relation to your personal data. Subject to certain legal conditions and exceptions, these include:

Right of access: you can request a copy of the personal data we hold about you.
Right to rectification: you can ask us to correct inaccurate or incomplete data.
Right to erasure: you can ask us to delete your data in certain circumstances.
Right to restriction: you can ask us to limit how we use your data in certain situations.
Right to data portability: you can request that we provide certain data in a structured, commonly used format.
Right to object: you can object to processing based on legitimate interests or direct marketing.
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your data has been handled unlawfully. We encourage you to raise concerns with us first so we can try to resolve the issue promptly.

10. Children’s Data

Our services are not directed to children, and we do not knowingly collect personal data from children except where it is necessary and lawful in connection with a service arrangement. If we become aware that we have collected data from a child without a valid basis, we will take steps to delete it where appropriate.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or service changes. Any updated version will apply from the date it is published or otherwise communicated. We recommend reviewing this policy periodically to stay informed about how we protect your data.

12. Summary of Our Commitment

Man With Van Sladegreen is committed to processing personal data responsibly, transparently, and lawfully. We collect only the information needed to provide our services, retain it only as long as required, share it only with trusted processors or where legally necessary, and respect the rights of every customer in the area. If you use our services, request a quote, or contact us in connection with a move, this policy applies to you.